Customer Service Insights: 10 Things That Will Get You Called Easy
Growing up, getting called “easy” was an insult. The I’ll-see-you-at-the-flagpole-after-school type of an insult. But in the world of customer service, being called “easy”, or a customer-friendly...
View ArticleLet It Go: The Amazing Power of Taking Blame
Engaging in taking blame: I had a battle royale with my toddler during shower time last night. She is currently in the midst of an internal struggle between the desire to be big enough to take a shower...
View ArticleCustomer Service Mistakes We Learned the Hard Way
“Have no fear of perfection – you’ll never reach it.” ― Salvador Dalí It’s hard to admit this, but we aren’t perfect. There, I said it. What business is flawless? As humans we are naturally destined to...
View ArticleInfographic: Why Customer Retention is Key for Small Businesses
You don’t have the time or money to acquire new customers. Well, that may not be true, but it is a costly undertaking to build a customer base. It also takes quite a bit of money to bring new customers...
View ArticleThe Nitty Gritty: Customer Support VS. Customer Service
Customer Service vs. Customer Support I’ll admit it: I am not at my best when I’m behind the wheel. If I get cut off in traffic, I immediately say something along the lines of, “(insert expletive or...
View ArticleHoliday Survival Guide: 10 Ways to Make Your Customers Holly Jolly
There may be no greater miracle than getting through the holidays in one piece. Between the stress over finding just the right gifts, the events, all of the junk food (delicious, delicious junk food)...
View Article5 Eye-Roll Worthy Customer Service Myths Debunked
The customer service industry is bogged down with lies. From the patently false to the outrageous, it’s easy for a business owner to get lost in a sea of misinformation on providing good customer...
View Article8 Business Communication Facts You Need to Know
Business Communication Facts: The modern business has a multitude of choices of tools to communicate with their customers, potential customers, and internally with their team. The list of tools ranges...
View ArticleGoing Multi-Channel with Social Customer Service
A Multi-Channel Approach When considering your multi-channel customer service options it’s easy to think of social media as only useful for keeping up with Aunt Bertha or staying connected to your...
View Article3 Easy Ways to be Indispensable to Your Customers
Becoming Indispensable to Customers: You could fade away into obscurity and no one would notice. Now, that’s a depressing thought. People hate the idea of being dispensable: it makes one want to scarf...
View ArticleBeyond Incentives: 3 Ways of Getting Personal With Your Customers
Getting Personal With Customers: The power of human connection is undeniably strong. From the moment we are thrown into this world, we are constantly seeking out connection from those around us – it is...
View Article5 Customer Service Tools You Should Be Using
We love customer service tools and software at PATLive. They make our jobs easier and help our customers get the best possible service we can provide. You can only get so far with your customers with...
View ArticleMean Tweets! Tips for Managing Customer Complaints on Social Media
Social Media Customer Service You just got a notification that your business received a tweet. Fun! You immediately swipe left on your phone to see what this person had to say only to realize it’s a...
View Article3 Undeniable Reasons Your Business Needs a Live Receptionist Now
You’ve taken your company from a tiny, one-person show operating out of your basement and turned it into a business that’s expanding quicker than you can utter the phrase, “I need help!” Your revenue...
View Article5 Things You Must Consider When Outsourcing Labor
So, you think you can dance? Oh, wait. That’s for a different blog.So, you think you’re ready to hire an outsourced employee? It’s a difficult decision and there is no clear path for getting from point...
View ArticleCustomer Service is the New Wave of Marketing
The New Wave of Marketing: I am a marketer by trade. There. I said it. I adore the marketing world and love living in the content and social media sector which I inhabit. SEO, analytics, impressions,...
View ArticleHere’s Why Your Business Needs to Use a Live Receptionist
Live Receptionists: All of your hard work is paying off. You’ve taken your company from a small, one-woman show operating out of your basement and turned it into a flourishing, medium-sized business....
View ArticleCustomer Service Fundamentals To Make You A Better Lawyer
Let’s face the facts: lawyers don’t necessarily need to practice fundamentals of exceptional customer service. Much like the funeral business, people will always have a need for an attorney. Because of...
View ArticleHow to Snag a Millennial Real Estate Client
The Millennial Real Estate Client It’s time for our obligatory post about everyone’s favorite generation to rag on: the millennial real estate client. Many articles are overwrought with generalizations...
View Article5 Ted Talks That Will Make You A Better Communicator
Understanding and speaking without double negatives is communication 101. If we want to be taken seriously by our peers, other professionals or just as human beings on this planet, it’s important to...
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